Our Services

Process design and Implementation

Processes are at the heart of your organization, for example sales, onboarding, procurement, operations, support etc. At SdV Consultancy we asses, optimize and implement your business process using our "5 level process design" methodology (architecture, process, activities, tasks, work instructions and tools & guides). Our strength lies in (IT) service management processes, and we can apply our methodology to all your processes. We implement or optimize your processes from a people (first), process and technology/tools perspective.

Architecture

SdV Consultancy provides both process and system architecture services. We can help you and your organization to evaluate processes and process effectiveness and align process with your current and future tools. From a system perspective, we can review and align your system landscape with your organization’s goals and simplify future enhancements and implementations. All our process and system work follow our practical “Implement IT” approach.

ServiceNow

We provide ServiceNow architecture and implementation services. Our focus is on the overall strategy, architecture and ease of use of the ServiceNow platform. We can add value to your organization by operating as part of your team, third-party advisory & architecture or independent (re)viewer. Examples of ServiceNow services we can provide:

Operating model for your ServiceNow platform that fits your organization, including architecture, administration and maintenance
Process and tool alignment, using best practices for process implementation on the ServiceNow platform
ServiceNow training and usage optimization
(Technical) implementation of ServiceNow modules, with primary expertise in IT Service Management, Workplace Service Management, Application development and integrations
Integration development for interfaces that are not standardized and/or require significant process and procedure alignment

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